Shipping & Returns

Shipping Policy

  • General Information: All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  • Delivery Location: Items offered on our website are only available for delivery to addresses in the UK.
  • Delivery Time: An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Dates are not guaranteed and may be affected by public holidays and high-volume shipping periods.
  • Shipping Costs: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
    • Free Shipping Promotion: Orders with a subtotal of £200 or more (before taxes and after promotional discounts) will qualify for free standard shipping.
  • Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at [customer support email/phone number].
  • Questions: If you have any questions about the delivery and shipment or your order, please contact us at [customer support email/phone number].

 

Returns Policy

  • General: You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
  • Refunds: Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.
  • Exchanges: We only exchange goods if they are defective or damaged. In circumstances where you consider a product defective or damaged, please contact us immediately with details of the product and the defect.
  • Returns and Exchanges Process: To return the item you purchased, please mail it to: [Company Address]. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
  • Exceptions: Some items are non-refundable and non-exchangeable. These include [list non-refundable items here, e.g., "clearance items, opened health and personal care items"].
  • Questions: If you have any questions about our Returns and Refunds Policy, please contact us at [customer support email/phone number].

 

Please note: It's essential to provide accurate contact information for customer support and to specify any non-refundable items in the policy.